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Yes! Your security is our first priority! Our fraud alert messages will simply ask you to reply Y or N to confirm charges.

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This service is provided to you free of charge. Lone Star Credit Union pays for all costs associated with sending and delivering the SMS fraud alert messages to your mobile device. ThereвЂ™s no cost to use the automated fraud alerts service. How much does it cost to use this service?

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Please make sure to review and update your contact information so that you will receive alerts should there be any suspicious transactions on your account. As a member of Lone Star Credit Union you are automatically eligible to receive fraud alerts via SMS, phone or email. ThereвЂ™s no need to register for automated fraud alerts. Most mobile phones support this type of text messaging. Longer messages will automatically be split up into several parts.

SMS stands for Short Message Service and is also commonly referred to as a вЂњtext message.вЂќ With a SMS, you can send a message of up to 160 characters to another device. You can also call us at any time to validate the transactions or if you have any concerns about the message you received. An email will also be sent to the address on file to confirm transactions on the account. If you receive a pre-recorded call, please listen to the prompts provided to review and respond to the validity of each transaction that is presented during the call. If you do not reply to the text within 30 minutes, a pre-recorded voice call may be attempted to your mobile device and home number listed on your account. If you reply to the text that you recognize the transaction(s), your card will remain available for use. There will be a block placed on your card to protect you from further fraud until you call us. If you do not recognize the transaction(s), you will receive a text asking you to call 88 for further assistance. Simply reply to the text to confirm whether or not you recognize the transaction(s). You can also contact our Member Service Center by phone or chat to verify your Member number, checking account number, or loan number.ДЄ text message and/or pre-recorded voice call may be sent to your mobile device when there is a suspicious transaction(s) identified. your checking account number can found on the bottom of your checks after the routing number ( 311079869).your savings account number, or Member number, can be found on your eStatements in digital banking.There are a few ways to find your account number: Your checking account number is used forВ sending or receiving money throughВ direct deposit, wire transfers, and bill-payments or for making payments online or by phone. It is also your main savings account number. Your Member number is used when enrolling in services such as digital and mobile banking, the online payment center, and automated phone banking. The reason it is also called a Member number is because your savings account (or share account) establishes your membership with LSCU, and must remain open while you're a Member. Your Member number is your savings account number. Financial Independence Training (FIT) Program.